What it looks like when it ships.

Running a portfolio of ventures and advisory work alongside life, at high tempo — more context than one person can hold, more decisions than one person can gate by hand. A single AI chatbot doesn’t solve it; an undisciplined fleet of them is worse.

• Built zOS: a fleet of context-walled AI roles, each in its own room, each shipping real work while I stay the human who gates it.
• Designed it verify-not-promise: roles prove state before claiming it — no fabricated success, real failures surfaced plainly.
• Stood up a values layer, a priority stack, and a review cadence so the system stays honest as it scales.

• [TEO: confirm specific outcome line — e.g. roles/agents in daily use across N contexts]
• [TEO: confirm specific outcome line — e.g. hours/week reclaimed or throughput multiple]
• [TEO: confirm specific outcome line — e.g. error/escape rate, or what the gate has caught]

A B2C obesity-care company that needed to scale, lift margin, and put AI to work in a clinical setting — without breaking the care model.

• Led the business-model pivot from B2C to employer B2B2C, navigating payer and employer contracting and compliance.
• Reorganized Product / Design / Eng / Data 3× (to ~25+) into four autonomous units.
• Put AI into the clinical workflow: record review, scribe, summaries, inbound-call handling.

• Scaled ARR and patients 15× in two years while doubling gross margin past 50%.
• 50% reduction in clinical visit time; patient-access lead time cut 10× (months to days).
• ~50% of inbound calls handled by AI; 30% less clinician time on messaging.

A national health plan needed a coherent, personalized digital member experience and a virtual-care strategy at scale.

• Re-envisioned the personalized member experience.
• Defined virtual-care strategy and shipped an end-to-end Virtual Care Hub.
• Launched UHC’s Virtual-First Health Plan (NavigateNOW) and a new Virtual Primary Care offering.

• Member experience reaching ~4M monthly active users.
• Virtual Care Hub shipped to ~40M members across Optum Care and partners (Teladoc, Amwell, Doctor On Demand).
• Launches covered by Businesswire, CNBC, and others.

An SMB self-funded insurer needing growth, margin, and a new in-house care offering.

• Grew the SMB & broker solution; rearchitected care navigation and provider search.
• Launched Sana Care, a new Virtual Primary Care practice.
• Built product-led-growth infrastructure with journey tracking.

• Grew the solution 50%+ (Q3’22–Q3’23), gross margin +20 points (to 60%+), R&D spend −40%+.
• Managed benefits/enrollment for 2,000+ businesses, 30,000+ members.
• Sana Care: 1,000 patients and break-even within four months; NPS doubled to 50+.

An early-stage benefits-administration platform scaling from zero.

• Early product hire; helped scale 0→1.
• Shipped provider search, HIPAA-compliant messaging, claims transparency, a personalized member hub, and a mobile app.

• 30→500+ employees, 0→60+ employer clients, 0→250k members.
• 0→USD 40M+ ARR on a platform supporting USD 1B+/yr in healthcare spend.
• A study linked the model to 45% lower employer total cost (JAMA Network Open).